Before requesting a refund, please refer to our Cancellation and Refund Policy to confirm whether you are eligible for a refund.
To request a refund, please send the required documents below for your refund request to be processed.
- Completed Student Refund
APC Refund Request Form (Adult)
APC Refund Request Form (Under 18)
- A copy of your photo ID with a matching signature (eg, passport). If you are under 18, please also provide your parent's photo ID with a matching signature.
- A copy of your witness's ID photo ID with a matching signature (your witness could be your family member, friend, or colleague)
- A copy of Bank Account Information: please go to online banking or contact your bank to request this document.
The refund process can take up to 4 weeks from the date we receive the application with the complete supporting documents.
Important: applicant/carer and witness must both sign the refund form, and the signature must match with the signatures on identification documents (eg passport)